Mattamy Homes: Outperforming Industry Average Avid Score
Mattamy Homes knows how excited people are to move into their new home. But they also realize that actually moving…that causes a lot of stress on the home buyer. Mattamy was looking for a way to make the move experience way better.
So they turned to Virtuo. Mattamy was able to provide our turn-key move-in concierge service to buyers 45 days before possession. They promised home buyers that help—with everything—would be just a call, text or chat away. Virtuo helped keep buyers on top of their checklist and feeling stress free.
“Virtuo adds a complimentary layer on top of what we already do with our customer experience at Mattamy,” said Christine Turner, Vice President of Customer Engagement for Mattamy’s Alberta Division. “The team at Virtuo is passionate about the customer experience and are really dialed into the closing process. Their goal is to alleviate any frustration and anxiety that our homeowners may have when it comes to moving so that the entire experience is a positive one. Virtuo vets all their vendors thoroughly and has a list of preferred providers so that it’s the best experience, every time.”
So they turned to Virtuo. Mattamy was able to provide our turn-key move-in concierge service to buyers 45 days before possession. They promised home buyers that help—with everything—would be just a call, text or chat away. Virtuo helped keep buyers on top of their checklist and feeling stress free.
“Virtuo adds a complimentary layer on top of what we already do with our customer experience at Mattamy,” said Christine Turner, Vice President of Customer Engagement for Mattamy’s Alberta Division. “The team at Virtuo is passionate about the customer experience and are really dialed into the closing process. Their goal is to alleviate any frustration and anxiety that our homeowners may have when it comes to moving so that the entire experience is a positive one. Virtuo vets all their vendors thoroughly and has a list of preferred providers so that it’s the best experience, every time.”
Results
Since the pilot launched in January 2022, 470 Mattamy homeowners have utilized Virtuo’s services, resulting in a 97.7% usage rate and a promoter score of 93%. The division currently has an 89.3 30-day move-in Avid score, surpassing the industry average of 80.6 by 11%.
